Don’t despair if your computer, laptop or Mac cannot be repaired or is too costly to repair – it is still likely that data recovery is possible and that we can retrieve your valuable files and invaluable family photographs for you.
If the hard drive in your failed machine is still functioning and stable, we can put the hard drive into an enclosure which you can then use as a portable hard drive.
Alternatively if your hard disk is unstable we will endeavour to successfully recover your data and transfer your files, music, photos etc for you onto your new computer. We could also provide them to you on an external hard disk.
It depends on how damaged your hard drive is as to whether we can successfully retrieve your data from it.
If your data is recoverable we have a set fee of $85 to transfer your data to your portable hard drive. For this low fee, you will need to bring your computer to us.
To find out if your data is recoverable we charge a diagnosis fee of $45. We only charge this fee if after a thorough examination of the hard drive, employing several different methods of data recovery we determine that the drive is too damaged for us to successfully recover your data. The diagnostic fee only partly covers the time that we take to determine whether or not your data is recoverable. We only offer this service In-Shop.
We will not charge you the diagnostic fee if we are able to successfully recovery your data for you. You will only be charged the data recovery fixed fee of $85.
If we undertake the data recovery at your home or office we will charge for the full time that we are on-site at our hourly rate of $60. If you request we undertake a diagnosis to determine whether your data is recoverable or not at your home or business, our normal hourly rate of $60 per hour would also apply. This can be a somewhat lengthy process with recoveries taking over 3 Hours to complete.
Alternatively we can pick up and drop off for a set fee
It is also sometimes possible for us to retrieve your data from your damaged portable hard drive. External hard drives are very delicate devices and need to be treated with great care. If you knock or drop your external hard drive while backing up your chances of data recovery are unfortunately reduced. If this is what has happened to you and your drive, please give us a call and we will discuss your options with you.
Accidentally deleted the photos of your phone? We can recover those too!
In the unfortunate cases where your hard drive is so corrupted and damaged that we cannot retrieve you data you may want to consider taking your hard drive to a data recovery laboratory. Please note that this can be very expensive. However if you have lost years worth of photos and information it may be an option that you have to employ. Specialised data recovery experts use clean rooms and special tools to repair your hard disk and recover some or possibly all your data. They even wear masks and white coats! We can advise you based on feedback from customers which laboratory you may wish to go to.
|
Tickets |